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    Return & Refund Policy

    In which situation we accept the return?

    We promise to obey the return policy when the item has the problem bellow, but you must send back the item after we knowing your problem and what you want us to do.

    First, the product has a quality problem. It can not work once you receive it or it encounters a crash in delivery causing you can not use it. In this situation, we will return a full refund.

    Second, in some particular situation, our return policy can be open for you after our customer service learning your particular problem.

    Third, you order a wrong item and negotiate with our customer service to exchange for the right product, this exchange policy is also for you. But you need to pay the shipping cost to us as well as return to you.

    Fourth, if we miss-shipped the items, we will be responsible for an item exchange and any shipping fees. If you choose this, you can also return the product and get a full refund plus the shipping and handling fee, but you must make sure to sent it back through ordinary airmail.

    If you receive a product that is damaged in shipping, defective or that is not the product you ordered, please return it during your return and exchange time period to MIOMI and we'll arrange for a replacement. If you would rather return the item by mail during your return and exchange time period, please call us for special instructions at (86) 400-666-1184.

     

    In which situation we don't accept the return?

    Custom orders

    Custom and personalized orders made especially for you are nonreturnable. Custom Order items are items where a customer has requested specific attributes (e.g., finish, color, size) or where a manufacturer builds only to order.

    First, If you order the wrong item by yourself, or you found it is not you want to order (not quality problem), we will not provide a return policy to you, please aware of this.

    Second, If the item is damaged by yourself, we can not provide an exchange service for you. But you can return for repair.

    Please check the detail before you purchase on www.miomieyes.com. If you have any doubt, please check with our customer service, you can get our customers' service information from our website.

    Purchased pairs & bundles may only be returned as a complete bundle. Partial returns of pairs & bundles are not permitted.

    Items need to be returned in a like-new condition. Items that are damaged, unsanitary, dented, or scratched may be denied a return.

    Please return items with all accessories and packaging. If you do not, we may either deny the return or allow a return with a non-refundable deduction on your refund for what is missing.

    Please check the detail before you purchase on www.miomieyes.com. If you have any doubt, please check with our customer service, you can get our customer's service information from our website.

     

    miomieyes.com does not cover shipping costs for returns.

    We want you to love your product as much as we do. If there is any reason you are not satisfied, you have 30 days from purchase to return it with a money-back guarantee.

    For orders made on our website:

    To start a return, you can contact us at business@miomieyes.com. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package.

    Do Not ship product to MIOMI without first contacting MIOMI for Approval. Any unauthorized returns will be declined. The declined products will be discarded.

    To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Please ensure that the item you're returning is repackaged with all the accessories, and documentation that were included when you received it.

    Once we receive your email, a member of our team will provide you with a Return Authorization Form to complete and send back to us. The form must be included with your return. Please keep in mind, we don’t cover the shipping cost for the returned device. We advise that you hold onto your tracking information as we’re not responsible for lost packages by the carrier.

    Once we receive the return device to our warehouse, it will take approximately 2 business days to process a refund.

    Once we issue a refund, it can take 5-7 business days for it to reflect in your original method of payment.

    We must receive the items within 30 days of purchase. Please reach out to our Customer Experience Team via email at www.miomieyes.com.

    MIOMI reserves the right to refuse a refund on any order returned.

    How we will do after receiving your return: you need to keep in touch with us to make sure we get it. After checking the item, we will arrange a replacement for you and we will inform you when everything is done. Please remember to check your email from time to time.

    Unless otherwise specified by our staff, the customer is responsible for the return shipping cost of the product.
    Return freight charges are not reimbursable unless the return is due to a manufacturer’s defect or a direct result of an error on our part. 
    If possible, we ask that you return the item in the original packaging. If this isn’t possible, we respectfully ask that you carefully and securely pack the item for shipment. Items damaged during shipping are the responsibility of the shipper and will be declined.

     

    miomieyes.com does not cover miscellaneous expenses.

    miomieyes.com shall not be liable for any incidental or consequential damages including without limitation, indirect or special damages as a result of product defects.

    All orders are electronically processed and forwarded to the warehouse immediately after the order is confirmed therefore, the window of opportunity to cancel an order is limited. All orders must be canceled before you receive the order confirmation email. No orders can be canceled after payment has been confirmed, as the order will be immediately processed for shipment.

    cancellation of the sale.

    Outside Customer Service Hours:

    Please note – orders placed outside of our customer service department hours cannot be canceled as our customer service team is not available to cancel the order. Orders placed outside of Customer Service Hours are sent directly to our fulfillment center to be packaged and shipped.

     

    Contact Center Hours:

    Mon - Fri: 2 am - 10 pm EST

    Sat: 2 am - 10 pm EST

    Sun: 2 am - 10 pm EST

     

    During Contact Center Hours:

    For the first 60 minutes after the order is placed, buyers can cancel their order by calling our customer service department at (86) 400-666-1184. After 60 minutes your order is too far along in the shipping process to cancel it.

     

    Accepted Payment Methods

     —PayPal

    PayPal payment is processed on PayPal's official website, we do not store your bank information, it is safe and convenient for you to pay. And your shopping is guaranteed and protected by them.

     

    Our Refund Policy

    We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. An email confirmation will be sent to the address associated with your order, detailing the amount refunded. If you have requested an exchange, your account will be charged for the new item and credited for the return. Unfortunately, we cannot refund your original shipping charges.

    please check your PayPal account timely or contact our customer service. And we will charge you a 10% handling fee.

     

     Return the item by regular post to:

    miomi, Inc

    Room A408, Floor 4, Greenland Chuangke, No.151 Dongjiangwan Road, Hongkou District, Shanghai