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    Shipping & Tax Policy

    Shipping Policy

    We ship to most of the countries in the world, and there are 2 kinds of shipping methods: Free Shipping & Express Shipping.

    Free Shipping(carried by China Post ePacket): it will take 7-20 days to deliver after we ship out the order.

    Express Shipping(carried by DHL, FedEx, UPS, EMS): it will take 3-7 days to delivery after we ship out the order, shipping cost as follow:

    Note: Normally, we ship out the order within 1-3 days after payment. There will be a tracking number after we ship the order, the tracking number will be sent to your email, and you can also log in your account to view the tracking number. If you do not have an account, you can get tracking number     on:https://www.miomieyes.com/pages/tracking

    How do we ship your orders?

    1. We will ship the order within 3 business days after receiving your payment.  We will ship them to the shipping address you left, please make sure your address and receiver name are correct(Russian buyer, Please fill CORRECT receiver’s Full name(three parts).

    Your order will be shipped by China Post Airmail, it usually takes about 15-45 days to arrive in the United States, Europe, and other places all over the world. If the items you purchase with an amount over $200, we will send them by EMS or DHL or another express shipping method, the items will arrive much faster, if you want to choose your own carrier, please contact us.

    2. Usually, the not-so-valuable item (free shipping) is shipped by Singapore Post, the delivery time is 7-18 working days.

    NOTICE: Normally, most of the items on our website can be shipped to most countries in the world. However, different shipping methods may have different limitations on the delivery destination. For example, so far only EMS is available for Russia, but other shipping methods likes DHL, UPS couldn’t reach Russia. In this case, our customer service will provide you some instructions.

    All orders are shipped within 24 to 48 hours of you placing the order and us receiving payment. We use DHL eCommerce, USPS, or ePacket depending on your location and the fastest available service. Please allow an estimated 7- 16 working days for our products to arrive in Europe and the US. (Varies from product to product). Other countries can take an estimated 2-5 weeks (varies from product to product) because of distance traveling and customs. Items such as large goods may take longer to arrive because of size and other factors. Due to the current Covid-19 pandemic worldwide these are only estimates and your products may arrive earlier. Every order will be supplied with a tracking number so you can track your order. We will always use the fastest option to get your order to you as quickly as we can, but there are factors beyond our control that may delay your order.

    Due to the current COVID-19 pandemic worldwide there may be delays in delivery. But we are open as usual and we will always work hard to get your order to you as quick as possible. 

    There are some products that are only available for shipping in certain countries. These will be clearly highlighted in the product description so please read through to see if the product you want can be shipped to your country. 

    We currently ship to the following countries:

    Australia Austria Belgium United States Canada
    Denmark Finland France Germany Greece
    Hungary Indonesia Ireland Israel Italy
    Japan Kazakhstan Korea Luxembourg Malaysia
    Mexico Netherlands New Zealand Norway Taiwan
    Portugal Russia Singapore Spain Sweden
    Switzerland Thailand Turkey Ukraine United Kingdom
    Vietnam Hong Kong Poland    

    In the unlikely event that you do not receive your order, please contact us so we can order a replacement or give you a gift/discount code to make things right! Please wait 4 weeks before contacting us if you do not receive your order.

     

    Note:

    Your destination: the shipping time to some country is different from the other countries because of your location.

    The packaged weight: the package over 21kg will arrive you one day later than that of a small package under 21kg.

    Our courier processing time: our available couriers are optional, and their processing time is one different from that of the other ones. And for several countries, only part of our shipment is available, For example, items to Russia, only EMS is available. And Singapore Post to the USA, it only costs 8 working days, not 12-15 working days.

    Our items stock status: as usual, we will ship out your package in two days after receiving your payment, but for a short time, our product is out of stock. When we meet such a condition, we will try our best to send the package to you as soon as possible.

    The harsh weather condition and festival holiday: sometimes the package shipping time will be influenced by the harsh weather condition and festival holiday.

     

    Damages and issues

    Upon receiving your order, inspect all packages thoroughly for missing, damaged, or incorrect parts. Our warehouses put forth every effort to prevent shipping damage however, it does occur occasionally. If you receive a damaged part, do NOT accept the package, have the shipper immediately return to the sender. If the shipper has left a damaged package in your absence, immediately contact the shipper and have the package returned to the sender. We must be contacted immediately if any of the above occurs to prevent you are being charged freight on both ways. We are not responsible for missing, damaged, or incorrect parts after 30 business days, regardless of the party at fault. We are also not responsible for lost or stolen packages and all claims for such must be processed through the shipping company.

    Lost Products: If products get lost in delivery, or you still do not get your item for a long time, please contact our customer service timely. We will deal with this ASAP. Please do not deal with it all by yourself, we want you to communicate with us.

     

    Taxes & Duties

    Import taxes, duties, and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the specific destination.

    Payment of these charges and taxes is the responsibility of the recipient and will not be covered by us here at MIOMI. For further details of the charges, please contact your local customs office.

     

    Contact us :

    Email:business@miomieyes.com

    Tel :  (86) 400-666-1184 

    Address: Room A408, Floor 4, Greenland Chuangke, No.151 Dongjiangwan Road, Hongkou District, Shanghai